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AFTERCARE & PROTECTION PLAN

Peace of Mind, Long After We’ve Packed up.

Every Spark install already comes with robust manufacturer and workmanship warranties. Spark Care+ goes further — proactive monitoring, annual health checks and priority engineer support that keep your solar and battery system running at its best for decades, not just the first year.

A Spark engineer working on an installed rooftop solar array
Why it matters

A 30-Year Asset Deserves 30 Years of Care

Solar and battery systems are built to last decades — but only if someone is watching. Left alone, small faults quietly cost you generation, and warranties rarely cover the callout to put them right.

Faults hide in plain sight

A dropped string or failing optimiser can quietly cost you generation for months before you would ever notice.

Warranties have limits

Manufacturer warranties cover the hardware — but often not the labour, callout or diagnosis to put things right.

Performance drifts

Soiling, shading and connection wear all chip away at output if nothing is monitoring it.

Life admin piles up

Chasing manufacturers, booking engineers and tracking claims is time you would rather not spend.

Spark engineers installing a rooftop solar system
What’s included

One Plan. Your Whole System, Looked After.

Spark Care+ wraps around your solar and battery system with proactive monitoring, regular health checks and one UK-based team on the end of the phone.

24/7
remote system monitoring
Annual
health check & report
Priority
engineer callouts
Cover
parts & labour beyond warranty
What’s covered

Everything Care+ Takes Care of

24/7 remote performance monitoring with proactive alerts
Annual system health check and written report
Priority engineer callouts — front of the queue
Parts & labour cover beyond manufacturer warranty
Inverter & battery diagnostics and replacement support
Warranty claims and admin handled for you
Software & firmware kept up to date
One UK-based support team, Monday to Saturday

At a Glance

What a Spark Care+ plan includes — tailored to your system and chosen level of cover.

Covers Solar & battery
Monitoring 24/7 remote, with proactive alerts
Health check Annual, with written report
Callouts Priority — front of the queue
Cover Parts & labour beyond warranty
Support UK-based team, Mon–Sat
Term Annual rolling or multi-year
Existing systems Yes — join even if we didn’t install it

Frequently Asked Questions

What is Spark Care+?

Spark Care+ is an optional aftercare and protection plan. It layers proactive 24/7 monitoring, an annual system health check and priority engineer support on top of the manufacturer and workmanship warranties included with every Spark install.

Isn't my system already under warranty?

Yes — every Spark install includes manufacturer and workmanship warranties as standard. Care+ adds the monitoring, labour, callouts and admin those warranties don't cover, so a fault is spotted and put right without the paperwork or the surprise bills.

Can I join Care+ if Spark didn't install my system?

Yes. We can bring most existing solar and battery systems onto a Care+ plan after an initial health check to confirm everything's sound.

How much does Spark Care+ cost?

It depends on your system and the level of cover you choose. Your quote sets it out clearly with annual and multi-year options, and there's no obligation to go ahead.

Can I cancel or change my plan?

Yes. Plans are flexible with no long lock-ins — you can move between cover levels or cancel with notice.

Excellent on Trustpilot4½ stars out of 5

What Spark Customers Say

Read all 520+ reviews
★★★★★

“The install team turned up on the coldest, wettest day in months and just cracked on, all in good humour, then took me through the monitoring app. Brilliant.”

R
Rich T.
Verified · Trustpilot
★★★★★

“Professional from start to finish. We knew nothing about solar two weeks ago and now we have panels on the roof producing electricity.”

D
David M.
Verified · Trustpilot
★★★★★

“Red who sold us the panels was brilliant and never pushy, and Josh in operations has been so helpful since. We're already saving and earning from exports.”

A
Amy R.
Verified · Trustpilot

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Learn about Spark’s solar and battery systems, including the equipment, installation and support.

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