Spark receives HIES Accreditation For Providing Reliable, Superior Renewable Energy Systems
We are pleased to announce that Spark has received official HIES (Home Insulation & Energy Systems Quality Assured Contractors Scheme) accreditation. This marks a significant turning point in our mission to offer reliable, superior solar energy installations to homeowners throughout the UK, supported by the best consumer protection in the business. Spark being accredited with HIES means more protection for you, the customer.
What Is HIES?
The HIES Consumer Code is a set of standards solar installers must follow. As a member, we are committed to:
- Providing clear information before, during and after your installation
- Using fair contracts with transparent and easily understandable terms
- Delivering professional, high-quality workmanship
- Offering a high level of after-sales service
- Following proper complaint procedures if anything goes wrong
To simplify, the HIES Consumer Code gives you even more protection by demanding high standards and being transparent in the process – something Spark prides itself on – and to obtain HIES accreditation to become a member, we went through an uncompromising accreditation process following the ’HIES Scheme Rules of Practice’.
Why Did We Get HIES Accreditation?
The HIES Consumer Code’s primary goals are to safeguard consumers and promote business expansion within the industry, and fall in line with everything Spark stands for – the best for our customers. Spark has passed a stringent evaluation process and is now operating under a stringent code of practice intended to safeguard you, the customer. As a result of being HIES-accredited, we are proud to add HIES to the further accreditation listed on our accreditation listing. As Spark receives HIES accreditation, we look forward to obtaining and receiving more for our customers in 2025.
What Should You Know About Our Accreditation?
Selecting Spark offers you complete peace of mind in addition to cutting-edge solar technology for your home.
Our HIES accreditation ensures the following:
- Your deposit gets protected
- Insurance Backed Guarantee (IBG)
- Should the worst happen, you get free alternative dispute resolution services.
- Independent inspections (if necessary)
- A track record of ensuring client satisfaction
- You have access to a consumer advice line to answer any questions.
We are aware that going solar is a significant investment choice, and while Spark offers quality and guarantees itself through its product range, you can rest easy knowing that your installation is in capable hands and that HIES safely backs your investment and deposit.
This matters because at Spark, we’ve always valued openness, excellence, and prioritising our clients. Being a HIES-accredited installer reaffirms our commitment to maintaining the highest industry standards while being responsible, moral, and open and providing dependable, long-lasting energy solutions you can rely on.